Dendera Support
Help with your account, charts, and Dendera membership.
Contact support
Email hello@dendera.ai with the email address on your Dendera account and a description of what happened. Please do not send passwords, payment-card details, or Apple Account credentials.
Access and readings
Access to Dendera is by invitation only. The engine supplies cited statements, or abstains where no reviewed rule applies. No reviewed interpretation is available yet. Dendera’s optional model restatements and conversational frame are coming, with your consent and the provider disclosures in our Privacy Policy. Dendera does not provide medical, legal, or financial advice.
Restore an App Store purchase
Sign into Dendera with the same Dendera account you originally used. Open Settings → Account → App Store Membership, then choose Restore purchases. Your device must also be signed into the Apple Account that made the purchase.
Manage or cancel a subscription
For an Apple subscription, open Settings → Account in Dendera and choose Manage subscription, or manage it through your Apple Account subscription settings. Web subscriptions are managed through Dendera’s web billing portal. Deleting your Dendera account does not automatically cancel an Apple subscription.
Purchase completed but access is missing
First use Restore purchases. If access still does not appear, email support with your Dendera account email, the plan name, and the approximate purchase time. Do not send a full receipt containing sensitive account information.
Account and data
To request account deletion, email hello@dendera.ai from the address on your account. Deletion removes your account, charts, conversations, and settings from our live database. Backup copies expire within 30 days, and providers that already received a copy may keep it for their own retention periods, as our Privacy Policy describes. For privacy questions or data requests, contact us at the address above. Review our Privacy Policy and Terms of Use.
Before reporting a chart issue
Confirm the birth date, exact time, location, time zone, and chart settings. When contacting support, include the chart type and the result you expected, but avoid sending personal details that are not needed to investigate.